FAQs
How can I contact customer support?
You can reach our customer support team by emailing help.taleholic@gmail.com. We aim to respond to all inquiries within 3-5 business days.
What types of ebooks do you offer?
At Taleholic - Ebook Store, we specialize in a curated selection of ebooks that explore the complexities of love and emotional connections. Our offerings include titles such as "What Is Love?" and "The Chemistry of Us," which blend scientific insights with heartfelt narratives.
How do I access my purchased ebooks?
Upon completing your purchase, you will receive an email containing a download link or access instructions. This process ensures instant access to your digital products, allowing you to begin reading immediately.
What should I do if I do not receive my download link?
If you do not see the email with your download link, please check your spam or junk folder. If the email is not found there, you can contact our customer support at help.taleholic@gmail.com for assistance.
Can I return or exchange an ebook after purchase?
Due to the nature of digital products, we do not offer returns or exchanges once an ebook has been downloaded. However, refunds may be available under specific circumstances, such as technical issues or duplicate purchases.
What if I experience technical issues with my ebook?
If you encounter technical difficulties while downloading or accessing your ebook, please reach out to our support team at help.taleholic@gmail.com. We will work to resolve the issue promptly.
Are there any restrictions on the use of the ebooks?
Our ebooks are intended for personal use only. Redistribution, resale, or sharing of the ebooks is prohibited. Each purchase grants you a single-user license to enjoy the content.
How can I request a refund if eligible?
If you believe you qualify for a refund, please contact our customer support within 7 days of your purchase. Include your full name, order number, product name, reason for the request, and any relevant details or evidence.
What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.
How often do you update your ebook selection?
We regularly update our collection to include new titles and topics related to love and relationships. We encourage customers to check back frequently for the latest additions to our ebook library.